Application quality control cleaning company

Quality control for cleaning companies

Quality controls are essential for cleaning companies because they improve the quality of the services provided, boost customer confidence and ensure compliance with standards and regulations. They contribute to more efficient management of the business as a whole.

Qualimobi is a tablet-based quality control application that supports cleaning companies in their quality approach.

Application de contrôle qualité

Qualimobi, the digital quality control application for cleaning companies

There are several ways of carrying out quality surveys in a cleaning company. These methods make it possible to gather feedback from customers, employees and other stakeholders in order to assess the quality of the cleaning services provided.

Using the Qualimobi tablet application for quality control offers many advantages to cleaning companies.

Qualimobi enables you to:

Data centralisation

Qualimobi makes it possible to centralise all the information relating to the quality controls carried out at different cleaning sites. This facilitates data management and provides quick and easy access to relevant information.

Real-time monitoring

Qualimobi enables real-time monitoring of quality control activities. Managers can receive instant updates on inspections carried out, problems detected and corrective actions taken.

The use of customised checklists

The Qualimobi application can be configured to include specific checklists tailored to the needs of the cleaning company and the requirements of each customer. This ensures that all important aspects of cleaning are taken into account during inspections.

Application contrôle qualité entreprise de nettoyage propreté

Problem and task management

The application can be used to flag up problems detected during quality checks and to assign specific tasks to members of the cleaning team so that they can be resolved quickly.

Data collection and analysis

A digital application can collect data on cleaning performance over time. This data can then be analysed to identify trends, areas for improvement and best practice.

Cutting red tape

Using a digital application eliminates the need for paper documentation for quality controls, saving time, reducing costs and contributing to a more environmentally-friendly approach.

Improving communication

Qualimobi enables smooth communication between members of the cleaning team, managers and customers. This facilitates the transmission of important information and ensures better coordination.

Traceability of corrective actions

When a problem is identified during quality control, the application can be used to track the implementation of corrective actions until they are fully resolved.

A modern, professional image

Using Qualimobi for quality control reinforces the cleaning company’s modern and professional image. This can be a competitive advantage when seeking new customers.

Qualimobi for quality control of cleaning companies offers many advantages, such as data centralisation, real-time monitoring, customisation of checklists, data analysis, reduced paperwork and improved communication. Qualimobi enables cleaning companies to maintain high standards, optimise their processes and improve the overall efficiency of their services.

The advantages of the different types of Qualimobi quality control for cleaning companies

Risk assessment

A risk assessment enables the cleaning company to take into account the potential hazards associated with cleaning tasks.

By identifying the risks, the company can put in place appropriate safety measures to protect its employees and the occupants of the premises being cleaned. This helps reduce accidents and injuries, improves workplace safety and protects the company’s reputation.

Needs assessment

A thorough assessment of the customer’s needs enables the cleaning company to provide personalised services tailored to each customer’s specific requirements.

By understanding the customer’s expectations and preferences, the company can offer tailor-made solutions, which can increase customer satisfaction and build customer loyalty.

Visit report

Visit reports are essential to ensure effective communication between the cleaning team and the quality managers. These reports provide detailed information on tasks carried out, problems encountered and corrective actions taken.

They enable managers to monitor the performance of the cleaning team, detect problems early and implement improvements.

Complaints and anomalies

A complaints and fault management system enables the cleaning company to respond quickly to problems reported by customers.

By dealing effectively with complaints, the company can demonstrate its commitment to customer satisfaction and resolve problems before they escalate. This builds customer confidence in the company and helps maintain a positive reputation.

Inspection grid

A detailed inspection grid is used to systematically check the quality of cleaning services.

It helps quality managers to follow established standards and procedures, identify shortcomings and implement appropriate action plans. A well-designed inspection grid promotes a consistent approach to quality control and ensures a high level of performance in all areas cleaned.

Customer satisfaction

Measuring customer satisfaction is one of the key indicators of the quality of cleaning services.

The company can use surveys, questionnaires or evaluations to gather customers’ opinions on the quality of the work carried out. High customer satisfaction leads to customer loyalty, positive references and a positive image of the company in the marketplace.

Reasons to implement a cleaning quality control application

Customer satisfaction

When customers use a cleaning company, they expect their premises to be cleaned efficiently and professionally. Regular quality checks ensure that cleaning standards are maintained at a high level, guaranteeing customer satisfaction.

Company reputation

A cleaning company’s reputation depends on its ability to provide a reliable, quality service. Proper quality controls ensure that the company consistently delivers a neat job, which can boost its positive reputation and lead to referrals and more customers.

Productivity and efficiency

Well-established quality control procedures help to identify areas where improvements can be made in efficiency and productivity. This can lead to more efficient use of resources, better organisation of work and optimisation of cleaning processes.

Compliance with standards and regulations

Depending on the type of cleaning carried out (e.g. industrial, medical, food), there may be specific standards and regulations to comply with. Quality controls ensure that cleaning protocols and practices meet these standards and regulations, helping to avoid potential legal issues or fines.

Employee and customer safety

Cleaning often involves the use of potentially hazardous chemicals and equipment. Proper quality controls also include safety measures to protect both the cleaning company’s employees and the people working or living in the premises being cleaned.

Preventing problems

Regular quality checks allow potential problems to be spotted early before they become major issues. This can include spotting overlooked tasks, faulty equipment or areas that need attention.

Professional image

Strict quality control shows that the company takes its work seriously and aims for excellence in its services. This reinforces the company’s professional image and inspires confidence in current and potential customers.

Les types de contrôles et suivis qualité que nous pouvons vous aider à gérer

Évaluation des risques2023-07-28T00:38:40+02:00

L’évaluation des risques est un processus qui vise à identifier, évaluer et mesurer les risques potentiels auxquels une organisation, un projet, un système ou une activité peut être exposé.

Elle est essentielle pour prendre des décisions éclairées sur la gestion des risques et l’élaboration de stratégies appropriées pour les atténuer.

 

Évaluation des besoins2023-07-28T00:43:22+02:00

L’évaluation des besoins est un processus qui vise à identifier, comprendre et évaluer les besoins d’un individu, d’un groupe ou d’une communauté dans le but de fournir des réponses ou des solutions appropriées.

Elle est souvent utilisée dans les domaines du développement communautaire, de l’assistance sociale, de la santé, de l’éducation et d’autres secteurs où il est nécessaire de comprendre les demandes et les défis spécifiques auxquels les personnes sont confrontées.

Compte rendu de visite2023-08-02T12:27:04+02:00

Les comptes rendus de visite sont des documents qui décrivent et récapitulent les détails et les observations d’une visite effectuée dans un lieu spécifique, qu’il s’agisse d’une entreprise, d’une organisation, d’un site, d’une installation ou d’un événement.

Ils servent à consigner les informations importantes, les faits saillants, les constatations et les recommandations résultant de la visite. Les comptes rendus de visite peuvent être utilisés à des fins diverses, telles que la communication interne, le suivi des activités, la prise de décision, les rapports officiels, etc.

 

Réclamations et anomalies2023-08-02T12:27:02+02:00

Le suivi des réclamations et des anomalies consiste à surveiller et à prendre des mesures appropriées concernant les problèmes signalés, les plaintes des clients ou les situations anormales dans le but de résoudre les problèmes et de prévenir leur récurrence.

C’est un processus essentiel pour assurer la satisfaction des clients, la qualité des produits ou services, et la gestion efficace des problèmes.

 

Grilles d’inspection2023-08-02T12:27:00+02:00

Une grille d’inspection est un outil utilisé pour évaluer et noter objectivement différents aspects, critères ou éléments lors d’une inspection ou d’une évaluation. Elle se présente sous la forme d’un tableau ou d’une liste qui répertorie les éléments spécifiques à observer ou à évaluer, avec des critères prédéfinis pour chaque élément.

Les grilles d’inspection sont couramment utilisées dans divers domaines, tels que la sécurité, la qualité, l’assurance, la conformité, la maintenance, les inspections immobilières, etc.

 

La satisfaction client2023-08-02T12:26:58+02:00

Les enquêtes de satisfaction client sont des outils utilisés pour recueillir les opinions, les perceptions et les expériences des clients concernant un produit, un service ou une entreprise spécifique.

Elles visent à évaluer le niveau de satisfaction globale des clients, à identifier les domaines à améliorer et à recueillir des commentaires pour orienter les actions correctives.

suivi qualité digital

Le contrôle qualité adapté à tous vos secteurs d’activité

Quelle que soit votre activité, Qualimobi vous permet de construire un modèle de collecte de données de qualité adapté à votre contexte

Nettoyage, propreté, Multi-services

Pour vos inspecteurs, les contrôles proposés par Qualimobi en matière de propreté et de facility management permettent le suivi des agents ou des prestataires de services ainsi que des services de nettoyage.

suivi qualité entreprise de nettoyage

Service a la personne

Pour les responsables de votre secteur, Qualimobi évalue les besoins, effectue des contrôles sur les salariés et les services, et évalue la satisfaction des clients dans le domaine des services à la personne.

suivi qualité service à la personne

Résidences, Hôtels,
Commerce de détail, GMS

Pour vos responsables et superviseurs, Qualimobi permet d’assurer le suivi des procédures, le respect des règles de l’établissement et des normes santé-sécurité-environnement.

suivi qualité service hôtel gsm retail

Industries,
Transport, Santé

Pour vos responsables qualité, Qualimobi contrôle les marchandises entrantes et les processus de production, identifie les non-conformités, établit les rapports de visite et les rapports liés aux contrôles.

suivi qualité industrie

Processus, méthodes, organisation, contrôles, solutions numériques…

Mettez le digital au cœur de vos process qualité

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