Managing complaints and anomalies for quality control
These elements are essential for correcting errors and improving the overall quality of products or services, and we explain why.
Qualimobi, complaints and anomalies
It is essential to pay attention to complaints and anomalies for several factors that have a direct impact on quality control.
Qualimobi is committed to making this process easier and simpler:
Using the Qualimobi tablet application for quality control offers many advantages to companies.
There are several reasons for this:
Problem detection
Customer complaints and internal anomalies help to identify potential problems with the quality of products or services.
Continuous improvement
By recording complaints, as well as anomalies, the company can take corrective action to resolve the problems identified, thereby promoting continuous improvement in quality..
Customer satisfaction
Handling customer complaints and resolving anomalies ensures a rapid and effective response to any dissatisfaction. This helps to build customer loyalty.
Company reputation
Proactive management of complaints and anomalies strengthens the company’s reputation. In this way, the company demonstrates its commitment to quality and customer satisfaction.
Preventing future problems
Complaints and anomalies are logged, enabling the company to identify trends and recurring patterns. This enables preventive measures to be taken to avoid similar problems in the future.
Compliance with standards
Taking complaints and anomalies into account helps the company to comply with the quality standards and regulations in force. It demonstrates its commitment to compliance
Performance analysis
By recording them in a centralised system, the company can carry out in-depth analyses of quality performance and take decisions to optimise its processes.
Complaints and anomalies as part of quality control are necessary to guarantee quality products or services, but also to meet customer expectations. Since this maintains a positive image of the company on the market. It also contributes to continuous improvement and proactive management of quality-related problems.
The benefits of handling complaints and anomalies with Qualimobi
Traceability
Qualimobi makes it possible to keep a detailed digital record of all customer complaints and anomalies. As a result, it thus ensures complete traceability of the quality management process.
Data centralisation
All complaints and anomalies are stored centrally in the tablet and mobile application. In effect, this Facilitates access and analysis by the teams concerned, which promotes rapid decision-making.
Reactive management
By using Qualimobi, teams can be quickly informed of new complaints or anomalies. They can therefore react quickly to resolve problems and prevent any recurrence.
The application makes it easy to track the corrective actions put in place to deal with complaints and anomalies, ensuring that problems are resolved appropriately.
Trend analysis
Thanks to the collection and analysis of data in Qualimobi, it is possible to detect trends and recurring patterns. To enable sector managers, continuous process improvement.
Transparent communication
Qualimobi facilitates communication between internal teams and with customers regarding complaints and anomalies, ensuring clear transmission of information and effective follow-up.
Regulatory compliance
Using the application, the company can document and demonstrate its compliance with quality control standards and regulations.
Cost reduction
By quickly identifying problems and providing effective solutions, the Qualimobi application helps to reduce the costs associated with customer returns, rework and repairs.
Recording complaints and anomalies with Qualimobi is essential. The application makes it possible to be organised, responsive and efficient in managing quality control. This enables the company to meet customer expectations, improve its processes and ensure compliance with standards. All this while promoting continuous improvement and lasting customer satisfaction.
Les types de contrôles et suivis qualité que nous pouvons vous aider à gérer
